Cotton On Reviews

I went to cotton on Woodmead after work for a refund, only to find out that there is load shedding and they used it as an excuse not to proceed with the refund. Their reason is that the system cannot refund, and that they are only using the pos for the other customers that were buying. Question is, how does this system manage to scan other items being bought and not scan the ones that are supposed to be refunded if both the items being bought and refunded are scanned the same way? Is the refund system different from the system used for the sale of clothes? I’m so disappointed because it was even the closing manager that was telling me this.

We never received what we ordered. They told me to take it up with UPS since UPS said they delivered it. UPS was contracted by Cotton On to deliver, I was not part of that transaction, but they refused to contact there delivery service to remedy the situation. I asked to speak to a supervisor, but one was never made available. They have zero concern for their customers, they get their money and they are done with you.

doing some back to school shopping when i grabbed my wallet out of my bag. seconds later i’m being asked to open my bag. then i was told that security was being called on me when my own things were in my bag. horrible treatment from those girls.when asked if i could still buy my items i was told “no your not allowed to buy anything since your stealing”. mind you this was the first store i had been in.

I bought a bright yellow T-shirt and it transfered the dye to my bra and pant and my SKIN. Took me 3 hours of scratching and showering to remove the stain. I contacted them concerning about risk of cancer and all they did were paying the money I spent on the bra and pant, plus giving me $50 voucher for future shopping. They did provide certificate approved by a third party that their goods are harmless and said that this should resolve the issue. But i mean, there is still risk of cancer or other disease. Plus all of the depression i got due to the shirt, I expect a better compensation and also an insurance for the possibility of cancer in the future. If there is a way to give 0 star, that’s more accurate.

bowel came broken but was very quickly sorted by support. had a new one with me within 3 days. its nice when support staff make you feel happy. well done

I ordered a pair of trousers, a pair of shorts and two tops for my daughter on Saturday - I had had a cider in the sunshine and it seemed a good price so I didn’t check the reviews. After I ordered I expected to receive a confirmation email- I didn’t. I checked the reviews and was worried these clothes would never arrive. There was a knock on the door today (Wednesday) and a attractive ‘Cotton On’ environmentally friendly paper bag presented to me by the delivery person. It took less than 3 working days and my daughter loves her new clothes. I was very sceptical as I know people have not had a good experience - I panicked when there was no communication from the company and seemingly no way to register an account. The money came straight out of my account and I thought it was a scam. It isn’t and I will order again.

I ordered 4 women's tee's, I added the $5.00 express shipping. I called to see why I haven't received emails on a confirmation order. Turns out they canceled my order due to the fraudulent security system they have. Was excited, but now I'm just offended and in shock by the poor customer service. They didn't care they just pretty much said yea that happens sorry. Didn't try helping push through my order or anything. How disappointing. Kinda glad at the same time after reading peoples reviews, saying the quality isn't good. I have never had this issue before with anything I have ever purchased online. Oh and did you guys even think to send me an email stating it's canceled? Unless I were to have called I wouldn't have even known. Good Riddance.

don't order anything online from them the girl was laughing when i called to inquire about my lost product! Dont waste your money online with COTTON ON!!!

She told me to remind him to send me a url link about my product tomorrow. So we have to spend money on the product, call them and waste our time just to know if my product is arriving to me, because my previous product has been LOST!!!

I am a pregnant woman who is always at work and always tired to go out and shop, I am in my first trimester you can imagine how miserable it is to be around people and shopping around for clothing, I thought I was making my life easier by shopping online, but hell no I just made life very difficult. I had to cancel my outing with my family because of Cotton on! I would never ever recommend their online shopping to anyone, not even my worst enemy! Their service is very bad and they making their agents live very difficult by failing to deliver in time and by not communicating with their customers, not the agents have to answer to $#*! they can not explain themselves, they know absolutely bull about when to expect deliveries!
I had to postpone everything because Cotton on could not deliver, I am beyond pissed, they are very incompetent and disgusted by their service and they just don't care. It is exactly a week and I have been waiting for a simple order.

Don't order anything online from them the girl was laughing when i called to inquire about my lost product! Dont waste your money online with COTTON ON!

She told me to remind him to send me a url link about my product tomorrow. So we have to spend money on the product, call them and waste our time just to know if my product is arriving to me, because my previous product has been LOST!